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Error message - RECORDLINKwriter disabled

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Mark McMorran View Drop Down
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Joined: 17 Feb 2008
Location: Cohesion S/W
Posts: 5
  Quote Mark McMorran Quote  Post ReplyReply Direct Link To This Post Topic: Error message - RECORDLINKwriter disabled
    Posted: 03 Mar 2009 at 5:58pm
Caroline, Thanks for the information. I'm glad to hear that the problem has gone away (at least for now). Is your PC also the SIMS server?
If so it might be that sometimes the RecordLink Manager (Licence) service isn't starting properly. If you get the error message again are you able to check if the service is running?
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Caroline James View Drop Down
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Joined: 15 Dec 2008
Location: IBS Schools
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  Quote Caroline James Quote  Post ReplyReply Direct Link To This Post Posted: 03 Mar 2009 at 11:42am
Hi Mark, no it's a PC that is always connected to the county network. The problem has disappeared today (started last week and was still there yesterday)- I have the add-ins back and am not getting the licence error messages any more!
I didn't do anything -just closed the error message each time.
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Mark McMorran View Drop Down
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Joined: 17 Feb 2008
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  Quote Mark McMorran Quote  Post ReplyReply Direct Link To This Post Posted: 03 Mar 2009 at 10:57am
Hi Caroline

Is RECORDLINKwriter installed on a laptop which is used on and
off the network?

If this is the case we can supply a different version of the manager
which handles the changes to the network connection.

Mark
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Caroline James View Drop Down
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Joined: 15 Dec 2008
Location: IBS Schools
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  Quote Caroline James Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2009 at 9:06am
I periodically get this error message
'An unknown error occurred obtaining a licence from (my machine name)The RECORDLINKwriter will be disabled'

Why does this occur and what should I do to enable it again?
It is currently installed on my corporate network machine - it happens periodically – is it because county do some network work?
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