Forum Home Forum Home > RECORDLINKwriter > Tech stop
  Active Topics Active Topics
  FAQ FAQ  Forum Search   Calendar

Unknown error obtaining licence from ....

 Post Reply Post Reply
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
Tim Hampton View Drop Down
Admin Group
Admin Group


Joined: 20 Feb 2008
Location: Cohesion
Posts: 66
  Quote Tim Hampton Quote  Post ReplyReply Direct Link To This Post Topic: Unknown error obtaining licence from ....
    Posted: 30 Oct 2009 at 11:46am
For one reason or anther the RECORDLINKmanager service may stop working on SIMS server.

When loading Word, Outlook or Excel on RECORDLINKwriter client PCs you will receive the message;

Unknown error obtaining licence from SIMS server IP address RECORDLINKwriter will be disabled.

Restart the service on the SIMS server in Control Panel\Administrative Tools\Services and change the action on fail to restart.

Be sure to set the action on failure to restart in all three instances.
Tim Hampton
Cohesion Software
Back to Top
Tim Hampton View Drop Down
Admin Group
Admin Group


Joined: 20 Feb 2008
Location: Cohesion
Posts: 66
  Quote Tim Hampton Quote  Post ReplyReply Direct Link To This Post Posted: 15 Sep 2011 at 7:20pm
Some additional notes on this topic in case the above fails to fix the problem.

First, its always worth checking any firewall issues.

Second, check for multiple IP addresses. We have seen a user with two network cards in the server, the second one had a funky IP address on it (which was a surprise as the network manager was aware of only one). The RLmanager service was using this to listen for licence requests. Set which IP address to listen on in RLmanager config and disable the second network card. The RLw clients now successfully obtain licences.
Tim Hampton
Cohesion Software
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down